Overview
We want you to be satisfied with your purchase. If something is not right, contact us and we will work it out.
You may request a return within 30 days of delivery. After 30 days we may not be able to offer a full refund or exchange.
Eligibility for return
To be eligible, the item must be unused, in the condition you received it, and in its original packaging. Proof of purchase is required.
Damaged, defective, or incorrect items
Please inspect your delivery on arrival. If an item arrives damaged, defective, or is not what you ordered:
- Contact us within 7 days of delivery
- Send photographs of the item and the packaging
- Keep the original packaging until the claim is resolved
Where the fault is ours, we will arrange replacement parts, a replacement item, or a refund, and we will cover the cost of return shipping.
Return shipping
Unless the item is damaged or defective, return shipping is the customer’s responsibility. Oversized and freight items must be returned on a pallet or in the original carton. Please contact us before shipping anything back — unauthorised returns may not be accepted.
Non-returnable items
- Clearance, final-sale, and display items
- Custom or made-to-order items, including bespoke cushion colors and sizes
- Items that have been assembled, modified, or installed by the customer
Refunds
Once your return is received and inspected, we will notify you that it has been approved or rejected. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer.
Original shipping charges are not refunded unless the return is due to our error.
Exchanges
We replace items that are defective or damaged. If you would like a different item instead, contact us and we will arrange an exchange or a refund.
Trade and bulk orders
Container, project, and wholesale orders are governed by the terms agreed on the order confirmation, which may include separate inspection and claims procedures.
Contact
Email: ben.hisukoy@zohomail.com
WhatsApp: +1 712 509 8704